Plans, subscriptions, devices and data. If you can't find the answer, write to us.
Premium works on one phone or tablet. Studio works on one phone or tablet and one computer. Each license is for one person: if you use it on more devices, it works on the ones you used last.
With Studio, matches and teams sync on their own across phone, tablet and computer. Without Studio they stay on the device where you created them: with Premium you export the match as a .vbsm file and import it on the other device. The PDF is only a summary, not the match.
Your license is tied to the account you bought it with, not to the email on your receipts. Check in the app profile that you're signed in with that account, then sign out and back in. If you signed up with “Sign in with Apple” and a hidden email, write to us from the Contact us page with both emails: we'll move the license for you. Don't pay a second time.
If you bought it on the website, cancel it from your profile, where you also manage payment and invoices. If you bought Premium in the app, cancel it from the subscription settings of the App Store or Google Play. You can cancel whenever you want: the subscription stays active until the end of the period you already paid for and then doesn't renew.
If you bought Premium on the website, you switch to Studio yourself from your profile, without losing the months you already paid for. If you bought it in the app, write to us from the Contact us page: we'll help you move to Studio.
No: the video program is only for Windows and macOS computers, and you download it from your profile once you've subscribed to Studio. On phones and tablets you use the Volleyball Scout app, which with Studio already has all the Premium features.
With Premium or Studio. The .vbsm file is the complete match, to import on another device; PDF and Excel open anywhere. You can also import and export DataVolley .dvw files.
No: you scout with the app, during the match or while watching the video, and the program lines it up with the footage. That way every action has its own clip, and you can filter them by player, skill or rotation. AI Coach, in Studio, answers your questions about your match data.
Yes, if you scouted live during the match, or while watching a video with no cuts or pauses. Every action in your scouting carries the time you recorded it: you line up the first serve with the video and the program places all the others at the same distance, one after another. If the video has cuts, is made of several files joined together, or you paused it while scouting, the gaps between actions in your scouting no longer match the video. In that case, from the point where the video drifted, you line up the actions by hand.
With Studio, yes: you'll find your matches and teams in the cloud by signing in with the same account. Without Studio, data stays only on the device: you can get it back from the .vbsm files you exported or from a phone backup. That's why it's worth exporting important matches often.
Base is free: the app for phone and tablet, with scouting and essential stats. Premium is a yearly subscription: no ads, professional stats, advanced filters, advanced scouting, editing the scouting after the match, match export and DataVolley files. Studio has everything in Premium, plus the program for Windows and macOS with video synced to the actions and highlight videos, AI Coach, season stats, sync across devices and custom rules. The full comparison is on the Prices page.
14 languages, including Italian, English, Spanish, French, German and Portuguese. You change the language in the settings. If you find a translation mistake, write to us from the Contact us page with the screen and the right text.
The manual explains the app and the video program step by step. If you can't find what you need, write to us from the Contact us page.
No. But you can use the Base plan for free, with no time limit.
The data on your device stays there and stops syncing. We keep the cloud copy for 12 months: if you renew in that time, you'll find it again. After that we may delete it, but we'll email you first. The details are in the Terms of Use.
Yes: Premium and Studio licenses for your coaches, with a discount that grows with the number of licenses. Everything is on the Clubs page.